đŸ‡¸đŸ‡ªÂ Made in Sweden
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The AI assistant for property owners. Tenant requests, handled end to end.

Viadue answers questions, gathers missing details, coordinates contractors, and keeps every request moving. Your team steps in only when human judgement is needed.

Estimate your savings

Trusted across 5,000+ residential and commercial units

Othea
Västerstaden
LE Hellstedt
inkld

THE WAY THINGS WORK TODAY

It's not the request that takes time.
It's everything around it.

A 3,000-unit portfolio generates thousands of messages every month. The requests are rarely complex. The time disappears into the small steps around each one.

You rarely have enough information to act

The first message seldom includes everything your team needs. Someone has to ask follow-up questions, collect photos and access details, and work out what should happen next.

Someone has to keep every request moving

Logging a request is only the beginning. Someone still has to chase replies, send reminders, and make sure the right person takes the next step.

The final update falls through the cracks

The property manager writes a thoughtful reply. Then the work moves to a maintenance technician whose job is to fix the radiator, not write updates. The tenant gets a one-word "fixed", or no update at all, and contacts you again.

WITH VIADUE

Less admin.
Better service.

Five minutes here and there quickly add up to full working days. Getting that time back can be the difference between growing your portfolio and growing your team.

Fewer interruptions. Clear next steps.

Instead of arriving piecemeal, each request reaches you with the details in place. No chasing missing information. No working out what happens next.

Your time goes where judgement matters

Your team no longer has to hold together every step from first contact to resolution. That time goes to the decisions and relationships where experience and local knowledge matter.

The same attentive service, every time

Tenants get a clear answer and know what happens next, regardless of who is working or how busy the team gets.

RUN THE NUMBERS

What does request handling cost your team?

Use your own figures to see the cost today and how much time and money Viadue could save.

1,000
1,000 units generate 700 requests each month. Each request takes an average of 15 minutes
to administer, from first message to resolution.
Your admin cost today
61,300 kr
Your admin cost with Viadue
12,300 kr

You save

49,000 kr

and get 140 hours back per month, the equivalent of 0.9 full-time roles.

Assumes your team spends around 3 minutes per request with Viadue. Viadue's fee is not included.

HOW IT WORKS

One workflow, whoever gets in touch

Viadue handles requests from tenants, neighbours, prospective tenants, and anyone else who needs to reach your team.

STEP 1

A short message becomes an actionable request

Viadue asks follow-up questions and gathers the details needed to move things forward.

STEP 2

Everything is ready when your team steps in

Viadue summarises the request and recommends the next step, whether that means answering a question or raising a work order. Your team approves or changes the recommendation.

STEP 3

One approval, then work moves forward

The work order is sent, the visit is booked, and the tenant stays updated. Your team returns only when another decision is needed.

Getting started is simple

Fast onboarding. 30 minutes of your team's time. We handle the rest at no extra cost.

1. Connect email, SMS, and other channels

We connect your channels and systems, import your property data, and configure Viadue around your workflows.

2. Set up your portfolio and workflows

Viadue learns how you handle requests, who is responsible for each step, and what can be resolved automatically.

3. Step in only when needed

Viadue keeps the conversation and work moving. Your team approves contractor call-outs and handles requests that need context or judgement.

Frequently Asked Questions

No. They keep using the channels they already know, such as email, SMS, or your website. There is no new app or login.

See Viadue at work across your operation

During the demo, we use one of your real workflows and follow a request from first contact to resolution. You will see what Viadue handles, where your team steps in, and how quickly you can get started.